TERMS & CONDITIONS
At Superstarz Auto, we understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your lessons or road test appointments. To ensure smooth operations and to compensate our instructors, we have the following policies in place:
Cancellation/Rescheduling of Lessons:
- Cancellations or rescheduling of lessons must be made at least 24 hours before your appointment and confirmed by one of our representatives.
- You can cancel a class by emailing us at Contactus@Superstarzautosi.com or contacting us via text at 718-333-5359, 24 hours in advance.
- Last-minute cancellations or no-shows are subject to a $30 administrative fee.
- We appreciate advance notice of any changes.
Cancellation/Rescheduling of Road Tests:
- Cancellations or rescheduling of road tests must be made at least 24 hours before the appointment time.
- Road tests can be rescheduled once, free of charge.
- If a student chooses to reschedule a road test for the second time, a fee of $25 applies.
- Any further rescheduling will result in a $50 fee.
- Last-minute cancellations will result in a $70 cancellation fee.
- If you are more than 15 minutes late for your lesson or class, your lesson may be forfeited at the instructor’s discretion.
- If you are less than 15 minutes late, the remaining time will be deducted from your lesson.
- For road tests, it is crucial to be on time as per the DMV regulations.
- Please arrive at the office at least 10 minutes ahead of your road test appointment. WE DO NOT PROVIDE PICK UP AND DROP OFFS FOR EXAM DAYS.
- If you are more than 10 minutes late, the instructor will not wait, and you will be responsible for getting to the test site on your own.
- It is your responsibility to remember the day and time of your lesson as we do not provide reminders.
- All packages include only one attempt for the road test.
- Only Staten Island residents have the option to utilize pick-up and drop-off services, which are available for an additional fee.
- Lessons and classes will continue as scheduled unless we deem weather conditions to be dangerous. We will notify you in such cases.
- Road test appointments will have priority over lessons.
- Please disclose any medical conditions that may impair your driving ability to ensure the safety of both you and the instructor.
Thank you for your understanding and cooperation. We strive to provide the best learning experience for our students while ensuring the smooth functioning of our operations.